Privacy policy

1. Introduction
Welcome to SilkandSutra. This website (silkandsutra.com) is owned and operated by Raju Choudhary , an individual sole proprietor. I am committed to protecting your personal information and your right to privacy. This Privacy Policy explains how I collect, use, disclose, and safeguard your information when you visit my Site and make a purchase . Please read it carefully.

2. Information I Collect
I collect personal information that you voluntarily provide to me when you register on the Site, place an order, or contact me. This may include:

  • Personal Details: Name, email address, phone number, shipping address, and billing address.

  • Order Information: Details about the sarees you purchase, payment confirmation, and order history.

  • Account Information: Username and password (if you create an account).

  • Payment Information: I do not store full payment card details. Payment information is securely processed by our third-party payment gateways (e.g., Razorpay, Cashfree).

3. Information Collected Automatically (Cookies)
When you visit my Site, I automatically collect certain information about your device and browsing actions using cookies and similar tracking technologies. This includes your IP address, browser type, time zone, and how you interact with our Site (e.g., pages viewed, search terms used) . I use this data to help screen for potential risk and fraud, and to improve the overall shopping experience.

4. How I Use Your Information
I use the information I collect for the following purposes:

  • To process and fulfill your orders, including shipping and providing invoices.

  • To communicate with you about your order or for customer service.

  • To screen orders for potential fraud.

  • To send you marketing communications (like new saree collections or offers) if you have opted in. You can opt out at any time.

  • To improve and optimize my Site and product offerings.

5. Sharing Your Information
I do not sell or rent your personal information to third parties. I only share your information with trusted third parties who assist me in operating my website and conducting my business, such as:

  • Payment processors (e.g., Razorpay, Cashfree) to complete transactions.

  • Shipping partners (e.g., Delhivery, India Post) to deliver your sarees.

  • IT and marketing service providers who help me manage my Site and communications.

I may also share information to comply with applicable laws and valid legal processes, such as to respond to a subpoena or search warrant .

6. Data Security
I implement a variety of security measures, including SSL encryption, to maintain the safety of your personal information. However, no method of transmission over the Internet is 100% secure, and I cannot guarantee absolute security.

7. Your Rights
You have the right to access, correct, update, or request deletion of the personal information I hold about you. To exercise these rights, please contact me using the information below .

8. Grievance Officer (Required by Indian Law)
In accordance with the Indian Information Technology Act, 2000, and the rules made thereunder, the Grievance Officer for this website is the owner themselves:

  • Name: Raju Choudhary

  • Email: silkandsutrainfo@gmail.com

  • Phone: 7011972992

  • Time: Mon-Sat, 10:00 AM – 6:00 PM

9. Changes to This Policy
I may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date.

10. Contact Me
If you have questions about this Privacy Policy, please contact me at:

  • Email: silkandsutrainfo@gmail.com

  • Phone: 7011972992